Director Operations Chate Process in International BPO at Mohali
- POSTED BY: Admin
- VALID UPTO: 2020-07-06
- CATEGORY: HR
Job Location will be Mohali but at present candidate needs to work-from HOME till the Current Pandemic-driven crisis gets OVER.
EXCELLENT COMMUNICATION SKILLS
Presently working as AGM,DGM Technical Chat Process in International BPO
OPEN TO RELOCATE
Review pro-active effectiveness. Develop more robust auto/suggested responses for agents. Recommend/author Knowledgebase content targeted at agent Review surfacing of agent Knowledgebase. As part of self-help system Review/implement proactive chat based on customer profile/issue Compile present analytics/reporting using embedded RNT (software) tools Review/address CSAT surveys/transcript responses Recommend performance improvement areas Review hoops effectiveness and recommend alternative/additional hours and agents.
The ideal candidate should have experience working and optimizing pro-active chat, lean/six sigma experience, analytics experience and drive collaboration across multiple stakeholders.
Apply Now
EXCELLENT COMMUNICATION SKILLS
Presently working as AGM,DGM Technical Chat Process in International BPO
OPEN TO RELOCATE
Experience - 12-15Years
Immediate Joiner
Need Laptop and wifi connection at Home
JD:-
Monitoring agent activity / recommend more/less staff/hoops
Candidates persently working as either AGM, DGM etc in Chat Process is a Reputed Global BPO
Using web analytics to analyze the proactive chat
Interested candidates kindly call me at M-958491 7778 or email your CV at adasgupta@axmiyanhr.com
Apply Now